Refund Policy | Pwrplay's Online Palace

Return policy:

1. Products may be returned for refund or exchange by contacting Customer Service within 7 days of receiving your order.  Buyer pays for return shipping.

2. For custom made products, if the items do not fit properly but were made accurately according to your order specifications, we do not accept returns for a refund or exchange for a new one. We can alter the item for you but you are responsible for all shipping fee and cost incurred. If you need to exchange or redo it, you will be responsible for all shipping fees incurred.

3. Any product that has been used does not qualify for a return or exchange. All return items must be in brand-new condition, unused and with original tags and packaging.

We do not accept returns with no quality-related issues.

4. Sales on all books are final as these are immediate access after payment therefore there are no returns.


Customs & Import Taxes:

1. Order may need to clear customs in your country.

2. Please check if your order will incur additional import duties, taxes or other customs related charges.

3. Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.

4. Suppliers are not responsible for delays caused by the customs department in your country.

5. Additional costs or delays may occur during international trade. Please do not use additional import costs or customs clearance delays as s reason for requesting refunds.