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FAQ | Pwrplay's Online Palace

FAQ Section

Do you deliver Internationally?

We offer worldwide delivery on all our items. 

Do I need special software or hardware to read eBooks?

All you need is your PC, laptop or hand held device. We offer Ebooks in three different formats: PDF, EPUB and MOBI.  Our eTextbooks are offered in PDF and our Audiobooks are offered in MP3 format.  Our Online Reader requires no software other than an internet browser. For downloading, we will provide you with a link to download when you make a purchase.

Which format should I choose?

For a Computer, Choose PDF

If you only expect to read your ebook on a computer (not on a phone or special ebook device), then you should choose a PDF-based ebook. This is because PDFs display the pages of a book exactly as they were designed by the book publisher. In other words, a PDF will usually maintain the design integrity of the original printed book. With other formats, pages can look different – sometimes radically different – when displayed.

For a Hand-Held Device, Choose EPUB

PDFs sometimes display awkwardly on small screens, while some the EPUB format is designed especially for reading on smaller screens. If you have a smart phone, PDA or special ebook reader device, then you should choose EPUB.

Can I download eBooks on to my hand held device?

In most cases, yes. This does depend on which operating system your hand held device is running however, as different Ebook formats are compatible with different operating systems.

Once I have purchased my ebook, will it always be available?

Yes, once you have purchased the ebook it is yours to keep.

How do I get help if I get a problem?

You will find vast amounts advice and troubleshooting information in our FAQ section and we will be happy to assist you and, will always try to respond to your request within 24 hours.

What are the benefits of reading ebooks?

  • ebooks are cheaper than paper books.
  • Instantly available worldwide - just download the ebook instead of waiting for "snail mail".
  • Convenient - imagine loading several novels and a few magazines onto a portable reading device before you go on holiday.
  • Quick to download - the average novel takes only a few minutes.
  • You can build a whole library of digital books.
  • Users can do research, create or organize content.
  • ebook reading software is free and easy to download from the internet.

What is your refund policy?

Refunds will not be given once the download link has been issued.  If you find a problem with your ebook, we will offer a replacement.  Please ensure that you are reading the descriptions prior to purchase.

Will I be able to view my eBooks offline for iOS and Android?

Yes. You just need to sync with your bookshelf and download the ebook. Once the ebook is downloaded onto your device, you can read them offline anytime anywhere!

Why does my ebook have fewer pages than advertised?

It is quite common for the page count of your ebook to be less than the number listed on the book’s product page. For instance the product page might say 384 pages, but the PDF is 324 pages and the EPUB is 183!

Below are the reasons why this could be the case.

Firstly, we will address the huge difference in pages between the PDF and the EPUB. EPUB is designed for reflowable content. This means there aren’t any fixed page numbers, the content is reworked to best fit the device it is being viewed on. What may appear as 183 pages on one device might show up as 269 pages on a different device, depending on how the layout is resized to work with that specific device.

Having covered the EPUB discrepancy, it then raises the question "Well the PDF is meant to be an exact page for page copy of the printed book, why would that ever be different?"

The most common reason is that sometimes the publisher will include the acknowledgements, prelims, or table of contents in the page count, even though they are not strictly in the page count (they are normally numbered using roman numerals). This inflates the number of pages and gives an inaccurate page count.

Also, when preparing a printed paper book the publisher needs to make the page count divisible by 4 for the printer. So blank pages will be added to pad the book out in order to create the right page count. However for ebook PDFs these pages are not needed and can be removed (although not all publishers remove them).

To sum up: No matter what page count your ebook displays, you are still receiving the same amount of words. There is still the same amount of content and nothing is being lost in the transition from printed book to ebook, regardless of format.